ROWB Legal

Privacy Policy

The Restaurant Operations Workbench (ROWB) ยท Last updated: 6 July 2026

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This Privacy Policy describes how Infinivate (Pty) Ltd, trading as Infinivate (“INF8”, “we”, “us”, or “our”) collects and processes personal information on The Restaurant Operations Workbench (ROWB) application and associated websites (the “Site”).

1. Our Commitment

Infinivate respects your privacy and handles personal information in line with applicable South African privacy laws, including the Protection of Personal Information Act (POPIA).

2. Information We Collect

  • Identity and contact details, such as name, email, and phone number.
  • Account and role information used to control access to the platform.
  • Operational records loaded into or generated by the platform in the course of its use.
  • Technical information from Site usage, such as cookies and device/browser data.

3. Why We Process Personal Information

  • To provide, operate, and secure the platform and its workspaces.
  • To provide user support, notifications, and service updates.
  • To improve Site performance, safety, and user experience.
  • To comply with legal and regulatory obligations.

4. Sharing of Information

We may share personal information only where necessary, including with technical service providers and professional advisers, or when required by law. Third parties are expected to protect information and process it lawfully.

5. Cookies and Tracking

We use cookies and similar technologies to keep the Site functional, measure usage, and improve service delivery. You can manage cookie settings in your browser, but some Site features may be limited if cookies are disabled.

6. Retention and Security

We keep personal information only as long as reasonably necessary for business, legal, or operational purposes. We apply reasonable technical and organisational safeguards to protect personal information.

7. Your Rights

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion or restriction where legally appropriate.
  • Object to certain processing activities where permitted by law.
  • Withdraw consent where processing is based on consent.

8. Complaints and Regulator

If you have a privacy concern, contact us first at legal@infinivate.co.za. You may also lodge a complaint with the Information Regulator of South Africa.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates take effect when published on this page.